Eng. Zeid Hakem Al-Kadi is a telecommunications regulatory leader and digital transformation expert with more than 20 years of experience across regulatory authorities, international organizations, and large-scale ICT environments. He served as the Director of the Beneficiaries & Licensees Affairs Directorate at the Telecommunications Regulatory Commission (TRC), where he led the licensing framework, beneficiary affairs, and national Quality of Service (QoS) measurement programs. He previously served as Head of the Quality Monitoring Division and Head of the Technical Studies Division at the TRC, where he contributed to developing QoS and Quality of Experience (QoE) evaluation models, automating operational processes, and launching the world’s first regulatory crowdsourced measurement system, elevating Jordan’s position as an international reference in service-quality regulation. At the international level, Al-Kadi served for eight years as Vice-Chairman in ITU Study Group 12 (ITU – Geneva) and was the lead editor of ITU Recommendations E.806, E.812, and E.813, which cover Quality of Service methodologies, crowdsourced measurement, coverage and performance, and the establishment of global foundations, methods, and definitions for connectivity and crowdsourcing indicators.
Al-Kadi holds two master’s degrees from the University of North Carolina at Charlotte, USA — one in Systems Engineering & Engineering Management (SEEM) and the other in Communication Engineering (MSCE) — in addition to a Bachelor’s degree in Electrical Engineering, also from the University of North Carolina, USA. He is a recipient of the Government Leadership Qualification Program Award and holds certifications in the European Foundation for Quality Management (EFQM) Models.